Possible Questions

BASICS

What is the Pixel Superfans Program?

Pixel Superfans is a program for people who love Pixel products. We were inspired to create this program because we know many of you love Pixel as much as we do, and we wanted to create a space where we could get to know each other. There is no cost to joining and you can be involved as much or as little as you want. We hope that you’ll want to connect with us and with each other.

Why should I join and what will I be asked to do?

You’ll have the opportunity to tell us what matters most to you, connect with other people who love Pixel, and help us understand what we can do to make your Pixel and other Google devices even more helpful. We’ll ask for your feedback and ideas on how we can make the program better, and evolve the program based on your input.

You may get access to surprise perks, such as exclusive offers, occasional gifts and special access to events and experiences. Plus, you’ll also be among the first to know about new products and features. We want to know what matters most to you, so that we can create perks and experiences tailored to what you care about. Please know that while we’ll always do our best to accommodate as many people as possible, the benefits offered to each person may vary based on availability.

Who can join?

You can join the program if you’ve received an invitation to participate from Google, are 18 years of age or older, and a resident of the United States. Unfortunately, invitations are non-transferable. Google LLC and Alphabet LLC employees and members of the press are not eligible to participate.  

Government officials are not eligible to participate. Government officials include:

We’ve only reached out to a small group of Pixel owners who have elected to receive Pixel marketing emails. We want to create the best possible experience, but anticipate expanding the program in the future.

How do I join?

To join, fill out and submit the online survey included in your invitation. We know you’re really busy, but it should only take a few minutes and is mostly fun!

Are there any costs or additional requirements?

There are no costs or other requirements to join. You can decide how much or how little you’d like to participate. There may be occasional experiences, like in-person events, where you will need to cover out-of-pocket expenses (such as travel) in order to attend.  We will be clear when you may incur financial costs for a Pixel Fan experience.

What if I don’t want to join?

No problem. We’ll only contact you about this program going forward if you submit the survey included in the email inviting you to participate. If you ignore or do not submit the survey, you won’t be contacted again about joining.

What if I want to stop participating?

If you do submit the survey and decide at a later date that you no longer want to participate, you can opt-out of receiving Pixel Superfans communications at any time via the link provided in the footer of any emails we send you. You’ll continue to stay up-to-date on Google hardware products and related tips, features, services and offers.

If, upon opt-out, you would also like to have your information deleted, please email pixelsuperfans@google.com and we will delete all your identifiable information, but we may retain aggregate or pseudo-anonymous data for marketing analytics purposes.

What is the Pixel Superfans private group on Facebook and how do I join?

We were inspired to launch the Pixel Superfans community because we wanted to create a virtual space where we could get to know each other. The community is currently open only to members of the Pixel Superfans program. Once you join, you’ll get access to special perks all in one place, including opportunities to participate in our exclusive events and share what matters to you.

Joining the community is entirely optional. There are two ways to join: when you complete the Pixel Superfans application form, you can enter the email address associated with your Facebook account that will allow us to pre-approve your request to join. Or, once you’re enrolled into the Pixel Superfans program, we’ll send you an email with a unique token that you can use to request to join.

COMMUNICATIONS

Why are you asking me to complete this survey?

We’re developing the Pixel Superfans experience based on what you and others tell us in the survey. We know your time is important, so we want to make sure that you’re hearing about the opportunities that matter most to you.

What happens after I complete the survey?

After you complete the survey, you can expect to hear from us via e-mail and / or on social media if you shared your social media handles and your account is public.

Why will you be reaching out to me?

We’ll be reaching out periodically to give you the latest news on Google products, new features and get your feedback about this community. We may also ask for your thoughts on what benefits and activations you’re interested in, and to share special offers.

What happens to the data I submit in the survey?

Everything you tell us in the survey will be used and stored in accordance with Google’s Privacy Policy.

OTHER THINGS TO KNOW